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Veronica Taylor talks about how changes to the Social Security Administration’s identity verification process could affect people in rural areas at the McDowell County Commission on Aging Senior Center in Welch on Thursday, March 20, 2025.
Mary Weaver (right) and Veronica Taylor get into a van as they leave the McDowell County Commission on Aging Senior Center in Welch on Thursday, March 20, 2025.
New Social Security requirements pose barriers to poor, rural WV communities
New requirements that Social Security recipients go online or in person to a field office to access key benefits, instead of just making a phone call, will pose challenges for many people
Veronica Taylor talks about how changes to the Social Security Administration’s identity verification process could affect people in rural areas at the McDowell County Commission on Aging Senior Center in Welch on Thursday, March 20, 2025.
LEAH WILLINGHAM | AP photo
WELCH — Veronica Taylor doesn’t know how to turn on a computer, let alone use the internet.
The 73-year-old can’t drive and is mostly housebound in her mountainous and remote McDowell County community, where a simple trip to the grocery store can take an hour by car.
that Social Security recipients access key benefits online or in person at a field office, rather than on the phone, would be nearly impossible to meet without help.
“If that’s the only way I had to do it, how would I do it?†Taylor said, talking about the changes while eating a plate of green beans, mac and cheese and fried fish with a group of retirees at the McDowell County Senior Center. “I would never get nothing done.â€
The requirements, set to go into effect March 31, are intended to streamline processes and combat within the system, according to President and officials in his administration.
They say that’s why it’s vital for people to verify their identity online or in person when signing up for benefits or making a change like where the money is deposited.
But say the changes will disproportionately impact the most vulnerable Americans. It will be harder to visit field offices in rural areas with high poverty rates. Often these are the same areas that lack widespread internet service.
Many Social Security field offices are also being shut down, part of the federal government’s cost-cutting efforts. That could mean seniors have to travel even farther to visit, including in parts of rural West Virginia.
A sign outside the U.S. Social Security Administration advertises its online services in downtown Welch on Thursday, March 20, 2025.
LEAH WILLINGHAM | AP photo
Donald Reed, who runs a local nonprofit that operates two senior centers, said he has serious concerns about the policy change, and how it’ll affect the people his group serves.
“I’m not anti-Trump — let me say that,†he said. “I think the general public greatly supports looking for waste in government. I do not think the general public understands the consequences of the current actions of the government.â€
Poor, rural areas could be hardest hit
One in 3 people lives in poverty in McDowell County, once . Around 30% of the population receives Social Security benefits and 20% lack broadband access. People already face huge challenges in accessing basic needs, like food and clothing.
Nonprofit groups, like the Commission on Aging, receive money from the federal government to provide rides to the grocery store, medical appointments and free lunch at the county senior center and could, in theory, add a stop to the local Social Security office, said Reed, who is the group’s director.
But the transportation grant money is already not enough to meet the need. Last year, Reed ran out of money during the last three months of the fiscal year and had to dip into the Commission’s savings. This year, he said he won’t be able to do so.
Then, last Friday, he found out the commission had lost an almost $1 million grant he’d expected, again because of the federal government’s cost-cutting.
He had planned to use the money to rebuild one of the two county senior centers, an aging 1980s-era doublewide trailer with limited seating.
“Once the money’s gone, you know, the money’s gone,†he said.
A flurry of new rules, hard for seniors to follow
Seniors at the center gather each weekday for lunch. Usually, they might play bingo or cards. On this day, because of the presence of a reporter from The Associated Press, the conversation turned to politics.
Many are Trump supporters. Every county in West Virginia supported Trump in three presidential elections.
Yet, all agreed that the recent flurry of executive orders had been difficult to follow, especially since and they weren’t sure what effect they’d have on their lives.
“I don’t understand a lot of the stuff that’s going on right now, and I just can’t pinpoint things together, you know,†said Brenda Hughes, 72, who said she usually goes to the Social Security office in person anyway because she’s found it difficult to get a hold of the call center. “But maybe it’s meant to be like that.â€
Mary Weaver (right) and Veronica Taylor get into a van as they leave the McDowell County Commission on Aging Senior Center in Welch on Thursday, March 20, 2025.
LEAH WILLINGHAM | AP photo
Mary Weaver, 72, said she doesn’t approve of Trump giving Elon Musk so much leeway to cut and change services, and she doesn’t see those measures helping McDowell County.
“He gone run for president, and he’s going to get the presidency, but he’s going to let someone else tell him how to run the country?†she asked, criticizing Trump’s relationship with Musk.
Other residents aren’t concerned. Barbara Lester, 64, said she wishes she could sit down with Trump and Musk and tell them they’re doing a fantastic job.
“And with all the money they’re saving from the fraud, they could afford to give their senior citizens an increase,†said Lester, who is retired from construction work.
But for Taylor, who depends on rides from the aging commission for most of her outings, the changes to Social Security could be one more thing that will be difficult.
There already are many places she wants to go and can’t get to. None of her grandkids lives nearby, her daughter lives in Roanoke, Virginia, and her 39-year-old son, who used to live in the Welch area near her, died. The walk from her house to the Social Security office is 6 miles.
“If I ask people more than two times to take me somewhere, it’s like begging. And I don’t beg nobody to do nothing for me,†she said. “I’m independent like that. I don’t beg nobody for nothing.â€