Dear Savvy Senior: My local Social Security office was recently shut down because of staff layoffs and recent large-scale downsizing. All this disruption makes me nervous, as I’ll be applying for my Social Security retirement benefits later this year. How are we supposed to get help with our Social Security questions or problems now that our office is permanently closed? — Anxious Aaron
Dear Aaron: I’ve been getting a lot of questions on this very topic. The Social Security Administration is facing massive budget cuts and layoffs under President Donald Trump’s administration, which is leading to dozens of office closures and a lot of angst across the country.
Led by Elon Musk and the Department of Government Efficiency, many Social Security experts believe these deep staff cuts could cause:
Interruptions in monthly benefit payments
Increase in improper payments
Delays in the processing of new benefit applications and disability claims
Longer wait times for Social Security help
There are 73 million Americans who currently receive Social Security benefits, including seniors, children and people with disabilities. Many rely on these benefits for the bulk of their income, so any disruption or errors in payments or other service delays could cause a lot of problems for beneficiaries.
Advocacy groups are urging concerned Americans to contact their members of Congress and demand protections for the program. To find your elected members contact information, go to .
Here’s how you can best navigate the SSA as they downsize.
Use
To get started, just go to where you can create a personal online “my Social Security” account so you can view your latest statement and earnings history, apply for retirement, disability, and Medicare benefits, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more.
Their website also has a wealth of information and answers to frequently asked questions that you can access at .
Phone assistance
If you can’t conduct your Social Security business online or you need some extra help, you can also get phone assistance by calling your nearby field office (see for contact information) or by calling the SSA national number at 800-772-1213 (TTY 800-325-0778) between 8 a.m.–7 p.m. local time, Monday through Friday.
This number has many automated service options you can use without waiting. If you do need to speak to a representative, wait times are typically shorter early in the morning (between 8-10 a.m.) or later in the afternoon (between 4-7 p.m.). You may also experience shorter wait times later in the week (Wednesday to Friday) and later in the month.
If you need to visit your nearby SSA office, it’s best to call and make an appointment first as walk-ins have much longer wait times. To make an appointment call 800-772-1213 or contact your local SSA office.
Be patient and plan ahead
With all the SSA staff cuts, delays and longer wait time will be inevitable. And if you’re planning to start drawing your Social Security benefits in the near future, it’s best to apply early. The SSA recently announced that new applicants who cannot properly verify their identity over the agency’s “my Social Security†online service will be required to visit an SSA field office in person to complete the verification process. And that could take some additional time.
This change will also apply to unverified existing recipients who want to change their direct deposit information.
You can apply for benefits up to four months before you expect to receive them. Applying early helps ensure they’re available when needed.
Send your senior questions to: Savvy Senior, P.O. Box 5443, Norman, OK 73070, or visit . Jim Miller is a contributor to the NBC Today show and author of “The Savvy Senior” book.
